Shipping Policy
At Miss Mosa, we are committed to delivering your orders quickly, safely, and transparently across India.
1. Order Processing & Dispatch
- Same-day dispatch: Orders placed before 1:00 PM IST (Monday–Saturday) are shipped the same day.
- Orders placed after 1:00 PM IST are dispatched the next business day.
- Our warehouse operates Monday to Saturday, excluding public holidays.
- Preorder items: If an item is marked as Preorder, the estimated dispatch timeline will be clearly mentioned on the Product Detail Page (PDP).
2. Domestic Shipping (India)
- Standard delivery time: 0–4 business days, depending on your location.
- Delhi NCR Express Option: At checkout, customers in Delhi NCR may opt for Next-Day Delivery (subject to serviceable pin codes).
- Shipping cost: Standard shipping is free across India. Express/NCR next-day delivery charges, if applicable, will be displayed at checkout.
- Cash on Delivery (COD): Available for orders up to INR 10,000, with a flat fee of ₹150 per order.
- Tracking details are shared via SMS, Email, and WhatsApp once your order is shipped.
3. Courier Partners
We ship all orders through trusted delivery partners:
- Delhivery
- Shadowfax
- DTDC
- Blue Dart
This ensures faster, safer, and trackable deliveries across India.
4. “Shows Delivered but Not Received”
- If tracking shows “Delivered” but you haven’t received your package, please inform us within 3 days (72 hours) of the delivery update.
- As per courier company policies across India, no complaints can be raised after 72 hours of marked delivery.
- Miss Mosa will not be liable for claims made beyond this timeline.
5. Delays & Exceptions
While we aim to deliver within the promised time, occasional delays may occur due to:
- Weather conditions
- Public holidays
- Courier disruptions
In such cases, we will keep you informed proactively.
6. Contact for Shipping Queries
For any shipping-related assistance:
📧 customerservice@missmosa.in
💬 WhatsApp Support: +91 97561 88860
