Return / Exchange Policy

At Miss Mosa, we want your shopping experience to be smooth and joyful. While we take great care to deliver high-quality products, we understand that sometimes fit or fabric preferences may differ. That’s why we offer easy returns and exchanges within 7 days of receiving your order.

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Exchange Policy

• Items must be unused, unwashed, and in original packaging with tags.
• Only one exchange/return per order is allowed.
• Exchanges are issued as Store Credit (Gift Card), valid for 13 months.
• Items bought with Store Credit cannot be exchanged or returned again.
• Products not meeting QC standards will be returned to you.
• Exchanges are accepted on all products except intimate wear (swimwear and lingerie).

Return Policy

• Returns are issued as Store Credit (Gift Card), valid for 13 months.
• Shipping charges are non-refundable.

How to Apply

1. Go to our Return/Exchange Portal.
2. Enter your Order Number and registered email/contact.
3. Select the item, reason, and upload images (mandatory for defective/incorrect products).
4. Choose Store Credit as the refund option.
5. Submit your request.

Requests are reviewed within 24–48 hours.

Once approved, pickup happens in 1–3 working days.

Store Credit will be issued 2–3 working days after pickup (minus ₹100 reverse pickup charge).

Note: Please take a photo/video while handing over the parcel to the courier as proof in case of disputes. Only hand over the specific item for which pickup is arranged.

Important Points

• Reverse pickup fee: ₹100 (deducted from store credit).
• If your request is rejected at QC, you may contact us on WhatsApp for clarification.
• If your package shows “Delivered” but you haven’t received it, notify us within 3 days (72 hours). Courier companies do not accept complaints beyond this period.

Customer Care

• WhatsApp support only: +91 97561 88860
• Response time: within 24 hours.
• No customer care phone line available.

Color Difference

Product colours may slightly vary due to studio lighting during shoots.

❤️ We can’t wait to see you back at Miss Mosa!